Note: This website is no longer updated. Please visit our new website at https://www.ifi.lmu.de/nm/
 

Funktionen

Print[PRINT]
.  Home  .  Publikationen  .  Forschungsartikel  .  lane99

Langer, M., Nerb, M. (1999):

Defining a Trouble Report Format for the Seamless Integration of Problem Management into Customer Service Management